Frequently Asked Questions

The questions we get most, answered plainly.

Ordering and payment

How do I pay?
UPI or Cash on Delivery. No cards, net banking or wallets.

Do you charge extra for Cash on Delivery?
No.

Can I have a GST tax invoice?
No. The shop is not registered for GST because turnover is below the applicable registration threshold, so GST is not charged separately and no GST tax invoice with a registration number is issued — the price shown is the amount payable.

Gifting

Will it arrive before the festival?
Handling is 1-2 business days, then 2-4 business days to metro cities and 4-8 business days to the rest of India. Those are estimates, so order with a few days spare before a fixed date.

Do you include a price tag in the parcel?
The invoice travels with the parcel, as required. If the parcel is going straight to the recipient, tell us and we will keep the paperwork in a separate sealed envelope.

Is the German silver real silver?
No. German silver is a nickel-brass alloy with a silver-tone finish. Where an item is silver-plated or brass we say so on the page; we do not sell hallmarked precious metal.

Are the idols solid brass?
Only where the page says brass. Several are polyresin with a metallic finish, which is lighter and less expensive — the material is stated on each product page.

Returns

How long do I have?
10 days from delivery, unused and with the original packaging.

What cannot be returned?
Earrings and worn jewellery once the seal is broken, and personalised items.

Something arrived chipped.
Email orders@archiesgifts.shop within 48 hours with the unboxing video and photos of the outer box.

Contact

orders@archiesgifts.shop · +91 98935 30786, +91 89824 32999 · Customer service: 11:00 AM – 10:00 PM IST, daily