Return & Refund Policy

A gift that does not suit the occasion can come back to us within 10 days of delivery.

The window

• 10 days from delivery to tell us. The parcel does not have to be back with us inside those days.
• Refunds are issued 5-7 business days, to the payment source used.
• Reverse pickup where the courier serves your pin code; elsewhere self-ship and we reimburse the postage against a receipt.

Condition

• Unused, with the original box, pouch or velvet case and any tags still attached.
• Complete sets — a set of three trays returns as three.
• Idols and decorative pieces wrapped as carefully as they arrived.

What cannot come back

For hygiene reasons, earrings and any jewellery worn on the ear cannot be returned once the seal is broken. Personalised items and items bought as part of a bulk festive order are also outside the window. Return postage for a change of mind is paid by the customer.

Damaged, wrong or missing

Record a video while opening the parcel and email orders@archiesgifts.shop within 48 hours with photographs of the outer box. With that we replace or refund quickly; without it we can only rely on the courier report.

Handmade variation is not a defect

Meenakari work, hand-painted trays and woven potli bags vary slightly piece to piece — colour depth, brush lines and thread finish are never identical. We describe the material and the finish on each page so you can judge before ordering, and we can help you compare with the specifications listed.

Refund routes

• UPI orders — back to the same UPI ID or bank account.
• Cash on Delivery — by UPI or bank transfer to an account in the buyer’s name. We never ask for a card number, CVV or OTP.

Warranty

We provide no additional warranty through our store. Where a product page states a manufacturer warranty, it applies on its own terms.

Start a return

orders@archiesgifts.shop · +91 98935 30786, +91 89824 32999 · returns are received at SHOP NO.4-5, E-3/48, BUS STOP 10, E-3, Arera Colony, Bhopal, Madhya Pradesh, 462016, India.

Exchanges

We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.